Refund Policy
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1. Return and Refund Eligibility
We want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible for a return and refund subject to the terms and conditions outlined in this policy.
2. Return Timeframe
To be eligible for a return, you must initiate the return process within 30 days of receiving your order. Returns requested after this period may not be accepted.
3. Return Conditions
To be eligible for a return, the item must meet the following conditions:
- The product must be in its original, unopened condition
- The product must be in its original packaging
- The product must not have been used or damaged
- You must provide proof of purchase (order number or receipt)
4. How to Initiate a Return
To initiate a return, please contact us using one of the following methods:
- Email: reach@chodyrextrizelon.world
- Phone: +1 (202) 622-2000
Please include the following information in your return request:
- Your order number
- Reason for return
- Product name and quantity
- Your contact information
Once we receive your return request, we will provide you with return instructions and a return authorization number.
5. Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective product).
We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.
6. Refund Processing
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear in your account after processing, depending on your payment provider.
7. Refund Amount
Refunds will be issued for the purchase price of the returned item(s). Original shipping costs are non-refundable unless the return is due to our error.
If you received a discount or promotional pricing, the refund will reflect the amount you actually paid.
8. Non-Refundable Items
The following items are not eligible for return or refund:
- Items that have been opened or used
- Items damaged due to misuse or negligence
- Items returned more than 30 days after delivery
- Items without proof of purchase
- Digital products or downloadable content
9. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Please provide photos of the defect or damage when contacting us to expedite the process.
10. Cancellation Policy
You may cancel your order before it ships. Once an order has been shipped, it cannot be cancelled, but you may return it according to this Refund Policy.
To cancel an order, please contact us as soon as possible with your order number.
11. Exchange Policy
We do not currently offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
12. Right of Withdrawal (EU Customers)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision by contacting us at reach@chodyrextrizelon.world.
The withdrawal period will expire 14 days after the day on which you acquire physical possession of the goods.
13. Contact Us
If you have any questions about this Refund Policy or need assistance with a return, please contact us:
Email: reach@chodyrextrizelon.world
Phone: +1 (202) 622-2000
Address: 1500 Pennsylvania Ave NW, Washington, DC 20220, United States